Demand for faster delivery options is on the rise, as next-day shipping has increased by 58%, and same-day shipping has grown by an astounding 164%. These figures make one thing clear: delivery speed has shifted gears from being a luxury to a requirement. As shipping timelines pick up, so does the likelihood of issues like lost, stolen, or damaged packages.
Download this report to uncover how merchants are monitoring these emerging trends in the post-purchase experience and leveraging tools to meet consumer expectations while remaining profitable.