Help & Support

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Help & Support

We’re here to help. Check out our frequently asked questions or give us a call if you don’t find what you need.

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Submit a Claim

Log into the online portal to submit your claim and associated documents.


Interested in Services?

Let’s discuss how we can support your business.


Policies can be customized to include multiple carriers.

No. Unfortunately we only cover business shipments.

Coverage for in-transit loss and damage are included.  

The process should go quickly if you have submitted your required documentation.  If additional information is needed to review your claim further, an adjuster will notify you in writing. 

Each claim is different and as a result, may require different documents. However, almost all claims require proof of loss and documentation reflecting the value of the loss, such as an invoice or bill of sale. In addition, the following items may also be requested: freight invoice, packing list, replacement invoice, repair estimate, photos of the goods and packaging and, if lost, a police report or statement of non-receipt by the receiver.

You can log into the claims portal and check the status. 

You will receive acknowledgment of claim promptly by email. If you do not hear anything within 5 business days of submitting your claim, email to confirm your claim has been received.

Our FAQs Didn’t Do the Trick?
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Our FAQs Didn’t Do the Trick?

Get in touch with our customer service team.