Risk Intelligence™

Risk Intelligence Dashboard
Growing E-Commerce with Confidence

Risk Intelligence™

Reduce the likelihood of friendly fraud and the financial losses related to chargebacks, before they happen. Earn customer trust and recover revenue faster with proactive solutions.

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Turn Risk Management into a Growth Advantage

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    Pre-Shipment Prevention

    We help you stop friendly-fraud risk before fulfillment, not after an issue.

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    Built for First-Party Fraud

    Our technology is designed for false non-receipt and chargeback abuse, not just stolen cards.

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    Action, Not Alerts

    Automatically hold orders, so your customers can see updated delivery options from signature on delivery, or pickup from a UPS Access Point(R); based on your risk score thresholds and business rules.

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    Risk Scoring

    Multi-signal data input results in an easy to understand 100-1000 score for potential chargeback risk. Scores 700+ are considered “safe to ship” and qualify for enhanced scoring reimbursement (up to the full order value).

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    One System, Not Silos

    Friendly fraud, chargeback protection, fulfillment, and delivery risk are all connected in a single integrated decision layer.

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    Unmatched Intelligence

    In addition to the latest technological advances in terms of identity and device verification, our analysis also includes global UPS data and deep logistics expertise.

 

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Talk with one of our experts to see how Risk Intelligence can help your business grow and scale with confidence

Inside Risk Intelligence

Combined multi-signal address scoring, identity & device verification, a risk scoring tool, and support designed to reduce the likelihood of loss from chargebacks and first-party fraud before you ship.

Pre-Shipment Prevention

We help you identify the risk before fulfillment, not after a loss.

Real-Time Scoring

UPS address level delivery data, identity, device, and payment verification analyzes every order and shipment across carriers and channels to quickly detect potential fraud, and delivery risks

Automated Early Intervention

Set your own risk tolerance level. Orders scored below that threshold can be held, re-routed, or have signature requirements added. When a potential risk is identified, the integration automatically intervenes before fulfillment. Designed to reduce friction from before it reaches the customer.

Rebuttal Letter Generator

What happens if an order results in a chargeback after it receives a “safe to ship” score? Don’t be stuck manually responding to chargeback claims. Our rebuttal letter is generated automatically with your order information, proof of delivery, and more. Streamline your dispute process and save valuable time.

Chargeback Reimbursement

For orders marked 700+, our Enhanced Order Scoring covers up to the full order value of shipments that still result in a chargeback. Get paid in days instead of weeks, so you aren’t caught off guard about surprise chargeback losses.

Frequently Asked Questions

Learn more about how Risk Intelligence can protect your business

Risk Intelligence is a multi-signal fraud prevention and chargeback protection integration that analyzes every order using machine learning and data including UPS address scoring, identity verification, device fingerprinting, and payment data.

It provides a 100-1000 risk score for each transaction, enabling you to identify potential fraud before fulfillment.

Unlike traditional tools that only catch stolen credit cards, Risk Intelligence is specifically designed for first-party fraud; false non-receipt claims and chargeback abuse. 

Instead of just sending alerts, it automatically acts by orchestrating delivery types based on your business rules, preventing losses before they occur.

For orders scoring 700+ that still result in chargebacks, we cover up to the full order value. Our fast resolution process means you get paid in days instead of weeks, protecting your revenue and cash flow.

 

Yes, Risk Intelligence integrates with major e-commerce platforms like Shopify, WooCommerce, and more; and works across all carriers and sales channels. Our system connects fraud detection, fulfillment, and delivery risk in a single decision layer.

 

We provide dedicated implementation support to help you configure risk thresholds, set up business rules, and integrate with your existing systems. Our team works with you to ensure optimal settings for your specific business needs and order patterns.

 

Risk Intelligence helps prevent fraud before an order is fulfilled by analyzing transactions and identifying high-risk behavior. Shipping Insurance protects the physical shipment if it's lost, damaged, or stolen after it ships. Shipping Insurance does not cover the financial losses from the result of chargebacks.

 

Risk Intelligence adds a proactive layer to your risk management strategy. Think of protection in layers:  

1. Prevention - Risk Intelligence identifies high-risk orders before fulfillment 
2. Financial Protection - Chargeback Guarantee covers eligible disputes 
3. Shipment Protection - Shipping Insurance covers loss or damage in transit. 

Together, these layers reduce revenue loss, operational overhead, and chargeback exposure.

Risk IntelligenceTM tool services are offered through UPS Capital Corporation. UPS Capital Corporation reserves the right to change or cancel any risk intelligence tool service at any time. Each service is subject to applicable terms and conditions, including eligibility requirements, limitations, and exclusions. This document/site and any related materials are provided for informational purposes only, are intended only as a brief summary of the risk intelligence tool services, and do not constitute a contract, agreement, or offer of any kind. Risk intelligence tool services may not be available in all jurisdictions.

Insurance coverage is underwritten by an authorized insurance company and offered through UPS Capital Insurance Agency, Inc., a licensed insurance producer. All descriptions or illustrations of coverage are provided for general informational  purposes only and do not in any way alter or amend the terms, conditions, or exclusions of any insurance policy or program. For certain users, you may elect to protect your shipment under a policy of insurance, but you are not an insured under the policy. In the event of a loss covered under such policy, any resulting claim payment will be directed to you as a loss payee. Insurance coverage is not available in all jurisdictions, on all shipments, or to all customers.