Male pulling out the contents out of an opened package


Have a problem with a package? Log into the InsureShield™ online portal, provide the details and then track the status of your claim.

How Does the Claim Process Work?

Quickly reporting claims can help improve recovery of the items. Here’s how to do it:


The process should go quickly if you have submitted your required documentation. If additional information is needed to review your claim further, the adjuster will notify you in writing.

Learn more about time-saving tips for filing your claim.

Each claim is different and as a result, may require different documents. However, almost all claims require proof of loss and documentation reflecting the value of the loss, such as an invoice or bill of sale. In addition, the following items may also be requested: freight invoice, packing list, replacement invoice, repair estimate, photos of the goods and packaging and, if lost, a police report or statement of non-receipt by the receiver.  Your adjuster will be happy to identify which documents are needed for your claim. 

If you experience a loss or damage, you must file a claim as soon as possible. This will provide the adjuster time to identify any needed steps or documentation so you can be paid in a timely fashion.

If the shipment was transported by a carrier other than UPS, you should notify the carrier immediately.

You can log into the claim portal and click the Claims tab to find all your claims.

You will receive acknowledgment of claim receipt promptly by email. If you do not hear anything within 5 business days of submitting your claim, email Crawford and Company, the adjuster, at to confirm if your claim has been received.