Shipping Claims Best Practices | Customer Stories
Confidence Replaces Risk
DataVision streamlines high-volume shipping operations by integrating insurance.
From its New York City base, DataVision has become one of the largest online retailers of major-brand consumer electronics. The company uses three different carriers to ship approximately 8,000 packages a week.
The secret of their success, according to CEO Jimmy Garson, is simple. “We have the goods, and we get them there on time. That’s the experience the customer is looking for.”
The Challenge
Standard carrier liability wasn’t providing ample coverage
Much of the cost to replace lost and damaged items came out of the company’s slim margins. When they tried relying on standard carrier liability, it didn’t always produce a positive experience.
“Claims were a headache,” said Jimmy.
The Solution
A seamless technology integration and more comprehensive insured shipping coverage
DataVision implemented InsureShield® Connect to insure just the packages they wanted to, for any carrier, without an annual premium. The company was able to seamlessly integrate UPS Capital’s suite of APIs into their existing e-commerce platform to automatically insure items of $300 in value or greater.
The Result
Happy customers and continued repeat business
With the built-in API, DataVision doesn’t have to worry about which shipments are covered. When they have to file or track a claim, they can easily use the online claims portal, which is available 24/7.
Since most claims are paid within a few days, they can be confident about quickly re-shipping replacement orders to customers.
Additional Customer Stories
Customer case studies and testimonials may describe or relate to insurance services offered by a UPS Capital affiliate in another jurisdiction and may not be indicative of insurance services available to you.