Insights to Help Your Business
Learn what consumers are looking for in an online experience.
Surges in eCommerce over the past two years have signaled good news for businesses, but have also created more opportunities for shipping mishaps. Consumers are increasingly concerned about missing and damaged packages in the face of rising risks like porch piracy. For small and medium businesses (SMBs) looking to drive brand loyalty and revenue, now is the time to really lean in and listen to the ever-shifting needs of today’s consumers.
This report reveals that today’s shoppers are looking for more options and control over the shipping process than ever before.
To get a better sense of the next eCommerce frontier, UPS Capital recently commissioned two surveys seeking insights from both consumers and SMBs on their shipping experience preferences.
In this exclusive report from UPS Capital, you’ll get insight into: