InsureShield® Shipping Protection

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InsureShield® Shipping Protection

Act now to protect your bottom line and leverage the highest rated NPS score shipping insurance.

It’s So Much More Than Shipping Insurance

It’s reputation insurance, be-able-to-sleep-at-night insurance and free-up-your-time-to-focus-on-growing-your-business insurance.

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Reduce Claims Frustrations

File claims online with approved claims paid up to the invoice value of the goods plus shipping expenses.

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Win Over Customers

Issue a refund or a replacement quickly with claims paid in days not weeks and expedited reshipment*.

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Handle Shipping Problems

Protect your goods across carriers and transportation modes and save time comparing tariffs.

We’ve Got Your Back

We know shipping, freight and supply chains. That’s why you get policies designed to address today’s logistics challenges.

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Select My Coverage

See shipping and freight insurance options.

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Connect My Store

Insure Shopify® shipments with an easy-to-use app.

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Manage My Claims

File and manage claims with our 24/7 portal.

Real Customers. Real Solutions.

Featured Resources

Get the latest insights to reduce risk and increase customer satisfaction.

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Insights to Help Your Business

Texas Precious Metals
Discover How DeliveryDefense™ Address Confidence Elevates Texas Precious Metals Shipping Game.
The UPS Store Associate handing a package to another female.

Insights to Help Your Business

Shipping Claims Done Right
In a groundbreaking collaboration, The UPS Store® and UPS Capital Insurance Agency have reimagined the way shipping claims are handled—giving customers an optimized digital post-shipping experience.
UPS Store Associate

Insights to Help Your Business

Transforming Customer Care through The UPS Store®
Through UPS Capital® shipping protection programs in place at The UPS Store®, lost package claims are typically resolved quickly and most claimants are reimbursed within a few days.
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Insights to Help Your Business

Saltbox and UPS Capital Webinar
Saltbox and UPS Capital Webinar discussing Delivery Defense Solutions
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Insights to Help Your Business

DeliveryDefense™ Data Transforms E-Commerce Logistics
InsureShield® Shipping Protection by UPS Capital introduces the transformative power of DeliveryDefense™ Address Confidence, revolutionizing how businesses tackle post-delivery challenges.
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Insights to Help Your Business

Holiday Shipping Trends 2023
Discover the indispensable strategies and insights that will elevate your holiday shipping experience, ensuring a seamless and successful peak season for your business.
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Insights to Help Your Business

Shipping Insurance and Carrier Liability
Unraveling the Secrets of Comprehensive Coverage and Avoiding Shipment Nightmares.
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Insights to Help Your Business

Last Mile Delivery Trends
With e-Commerce’s rise in popularity, the last mile has become the most crucial part of the delivery process.
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Insights to Help Your Business

What Is Shipping Insurance?
Find out the benefits for your business.
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Insights to Help Your Business

Living Up to Expectations
How a positive shipping experience can support your brand.
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Insights to Help Your Business

Combatting Porch Piracy in the Summer
Insights into Summer spending and the battle against porch piracy.
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Insights to Help Your Business

Easy Shipping Insurance App
Cover Shopify® orders with the InsureShield® app.
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Insights to Help Your Business

How to Strengthen CX
Consumers want to be in the driver seat for their delivery experience. See how the InsureShield app for Shopify merchants can support a positive post-purchase experience and give customers more control.
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Insights to Help Your Business

SMB Shipping Pulse Check
Discover how SMBs are handling their shipping experiences in the new SMB Shipping Pulse Check: How Shipping Experience is Driving CX report.
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Insights to Help Your Business

Turn Losses Into Wins
Customizable shipping insurance to the rescue.
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Insights to Help Your Business

Holiday Tips for Businesses
Capitalize on the opportunities of the season.
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Insights to Help Your Business

SMB Shipping Pulse Check
Learn how shipping experience is a key component to CX.
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Insights to Help Your Business

Incoterms Explained
Understand what terms you are agreeing to before finalizing a contract.
Woman sitting on the couch, opening a box.

Insights to Help Your Business

Consumer Choice at Checkout
A helpful feature in the InsureShield® App for Shopify.
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Insights to Help Your Business

Healthcare and Delivery: Annual Checkup
Examining the transformative trends shaping the healthcare supply chain in eCommerce.
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Insights to Help Your Business

Make the Most of Discount Holidays
Strategies for SMBs to capitalize on the giving season.
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Insights to Help Your Business

Supply Chain Challenges Facing Healthcare Firms
Explore the evolving landscape of business and consumer eCommerce healthcare and delivery amidst market growth.
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Insights to Help Your Business

Personalized Shipping Experiences Report
Learn what consumers are looking for in an online experience.
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Insights to Help Your Business

Risk of Goods Lost at Sea
Can your business stay afloat if a container goes overboard?
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Insights to Help Your Business

Identify High-Risk Deliveries with Delivery Defense™
Empowering Merchants with Advanced Data Analytics to Identify High-Risk Deliveries.
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Insights to Help Your Business

Protect Shipments from Porch Piracy
InsureShield® shipping insurance has got you covered.
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Insights to Help Your Business

Stay Ahead of the Claims Game
Time-saving tips for a smooth claims process.
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Insights to Help Your Business

2022 Last Mile Report
An exclusive look at same-day delivery risks and rewards.
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Insights to Help Your Business

Protect Your Greatest Investment
Partner with trusted providers to ensure a better delivery experience.
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Insights to Help Your Business

How Much Does Cargo Insurance Cost?
Learn the three main factors driving cargo insurance premiums.
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Insights to Help Your Business

Picture Perfect
An easy guide for submitting photos to support your claim.
Two semi trucks driving down the road.

Insights to Help Your Business

2022 Freight Shipping Survey
Learn about the realities associated with shipping freight straight from the people who do it every day.
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Insights to Help Your Business

2022 State of Shipping Study
Prepare for delivery challenges with UPS Capital’s exclusive report.
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Insights to Help Your Business

A Long and Winding Road
Motor carrier claims can be a challenge if you aren’t adequately protected.
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Insights to Help Your Business

Supply Chain Risk
Leverage these tips to mitigate your risk.
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Ask an Expert

Questions? Let’s talk and we can discuss what’s best for your business.

*Expedited reshipping reimbursement provided up to 20% of the insured value of the goods.

Insurance coverage is underwritten by an authorized insurance company and issued through licensed insurance producers, including UPS Capital Insurance Agency, Inc. (“UPSCIA”), a subsidiary of UPS Capital Corporation. The insurance company, UPSCIA and its licensed affiliates reserve the right to change or cancel the program at any time. This information does not in any way alter or amend the terms, limitations or exclusions of the applicable insurance policy or program.  Insurance coverage is not available in all jurisdictions.   

Unless otherwise noted, all statistics used herein are derived from or based on information contained in the 2023 Platform Research, which is based on a compilation of two independent studies conducted by Evalueserve in December 2023 of 1,245 U.S. U.S. SMB owners and decision makers whose businesses report $250K - $100M in revenue.