Help & Support

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Help & Support

We’re here to help. Check out our frequently asked questions or give us a call if you don’t find what you need.

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Manage Claims

Log in to access your dashboard, manage and file your claims.

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Shipping Insurance Solutions

See what InsureShield® shipping service best suits your business.

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Get a Quote

Ready to get started? Talk to an expert today.


InsureShield shipping insurance is protection for your in-transit goods offered through UPS Capital Insurance Agency, Inc. Policies can be created based on your business needs and can include protection for all or part of your supply chain. It just depends on your needs and unique level of risk.

Coverage for loss, damage and porch piracy is included. You may also benefit from other items including concealed damage up to 90 days, expedited reshipment for replacement goods and more. 


Each policy and application of protection is different.  A great place to start is reviewing your policy. You can access your policy 24/7 through the online portal or reach out to a member of our team to walk you through your policy one-on-one.

For any modifications to coverage, or to update your contact information or address, you can email or call 877.263.8772 to speak to a representative.


Depending on your policy, you can be billed monthly, quarterly, semi-annually or annually.

You can pay your UPS Capital® invoice through the online portal or mail the payment to the address on your invoice.


We typically pay claims within a matter of days assuming all required documents and photos have been provided to support your claim. If additional information is needed to review your claim further, the adjuster will notify you in writing.  

Your claim status can be viewed by logging into the online portal and entering your tracking number/BOL or your claim number under the check status screen. 

If you have questions about your coverage or a claim, you can email or call 877.263.8772 to speak to a representative.

Go to the portal and register with your policy number, email address and the zip code in which your account is located. 

You can also watch our video tutorial for a detailed overview of the process.

Learn More About InsureShield Services

Explore what solutions work best for your business.