The risk gap
Most Tools Stop Before the Cost Shows Up
Fraud screening matters, but margin often erodes later through delivery exceptions, chargebacks, manual reviews, and customer escalations.
Merchant-controlled growth protection
Risk Signals Should Drive What Happens Next
Fraud screening matters, but margin often erodes later through delivery exceptions, chargebacks, manual reviews, and customer escalations.
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Know the risk before you fulfill
See more of the order before it leaves the warehouse.
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Automate the easy decisions
Automate lower-risk flow with controls you set.
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Apply targeted protection
Apply review or added protection where it matters most.
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Recover faster when issues happen
Handle disputes, claims, and delivery exceptions with less manual drag.
How CommerceShield helps you stay in control
Turn Risk Signals into the Right Next Action
See earlier signals, apply your rules, and act before delivery issues become costly mistakes.
- Find Risk
- See the Full Picture
- Set Your Rules
- Route Orders
- Resolve Issues
Find Risk Earlier
Score each order using checkout and logistics signals
See The Full Picture
Add delivery-linked context that checkout alone can miss
Set Your Rules
Define what should pass, route, or trigger review
Route Orders Before Fulfillment
Let trusted orders move and apply tighter controls to flagged ones.
Resolve Issues Faster
Use documentation and workflows to reduce manual work.
Full journey risk control
A Risk Control Layer for the Full “buy-to-deliver” Journey
Capture signals early, apply your rules, and respond faster when exceptions happen.
Our intelligence, your rules
Turn data into better order decisions.
See more risk before release, apply your rules, and route the right orders to the right action.
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See Risk Sooner
Connect shipping and loss signals before an order moves forward.
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Decide with your rules
Apply your own business logic to approve, review, reroute, or protect the right orders.
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Act beyond checkout
Turn insight into next steps that help reduce issues, support work, and
re-work so you can grow confidently.
Behind the Seams
See How Buru Transformed Risk into Growth
Learn how better visibility, faster claims resolution, and greater supply chain control helped them protect revenue, strengthen customer trust, and scale with confidence.
Frequently Asked Questions
Learn more about how CommerceShield can protect your business
CommerceShield is a multi-signal fraud prevention and chargeback protection integration that analyzes every order using machine learning and data including UPS address scoring, identity verification, device fingerprinting, and payment data.
It provides a 100-1000 risk score for each transaction, enabling you to identify potential fraud before fulfillment.
Unlike traditional tools that only catch stolen credit cards, CommerceShield is specifically designed for first-party fraud; false non-receipt claims and chargeback abuse.
Instead of just sending alerts, it automatically acts by orchestrating delivery types based on your business rules, preventing losses before they occur.
For orders scoring 700+ that still result in chargebacks, we cover up to the full order value. Our fast resolution process means you get paid in days instead of weeks, protecting your revenue and cash flow.
Yes, CommerceShield integrates with major e-commerce platforms like Shopify, WooCommerce, and more; and works across all carriers and sales channels. Our system connects fraud detection, fulfillment, and delivery risk in a single decision layer.
We provide dedicated implementation support to help you configure risk thresholds, set up business rules, and integrate with your existing systems. Our team works with you to ensure optimal settings for your specific business needs and order patterns.
CommerceShield helps prevent fraud before an order is fulfilled by analyzing transactions and identifying high-risk behavior. Shipping Insurance protects the physical shipment if it's lost, damaged, or stolen after it ships. Shipping Insurance does not cover the financial losses from the result of chargebacks.
CommerceShield adds a proactive layer to your risk management strategy. Think of protection in layers:
1. Prevention - CommerceShield identifies high-risk orders before fulfillment
2. Financial Protection - Chargeback Guarantee covers eligible disputes
3. Shipment Protection - Shipping Insurance covers loss or damage in transit.
Together, these layers reduce revenue loss, operational overhead, and chargeback exposure.
SUCCESS
Thank you for your information. A representative will be in touch with you shortly.
CommerceShield is a technology service offered by UPS Capital Corporation that uses data‑driven scoring to help merchants assess order risk before fulfillment. Results are provided “as is” and do not guarantee specific outcomes. Other terms and conditions apply. Enhanced Order Scoring may include a limited performance guarantee for eligible chargebacks, subject to applicable terms. Shipping insurance is offered separately through UPS Capital Insurance Agency, Inc.
Insurance coverage is underwritten by an authorized insurance company and offered through UPS Capital Insurance Agency, Inc., a licensed insurance producer. All descriptions or illustrations of coverage are provided for general informational purposes only and do not in any way alter or amend the terms, conditions, or exclusions of any insurance policy or program. For certain users, you may elect to protect your shipment under a policy of insurance, but you are not an insured under the policy. In the event of a loss covered under such policy, any resulting claim payment will be directed to you as a loss payee. Insurance coverage is not available in all jurisdictions, on all shipments, or to all customers.