Insights to Help Your Business

Holiday Tips for SMBs

Capitalize on the opportunities of the season.

Female sitting on a couch with her hand in an open box

Maximize Your Customer Service Strategy

Consumers expect a high level of customer service, so provide repeated opportunities for customers to share feedback and don’t skimp on post-sales follow-up. A lack of resolution support for stolen or damaged packages could cause customers to never shop at a retailer again. Enabling a more positive experience with shipping insurance can help.

Take Advantage of Holiday Deal Days

Holiday discount days, such as Black Friday, present great opportunities for SMBs to capture new customers and generate new revenue. But also take advantage of the days leading up to big shopping events when some early-bird consumers prefer to shop.

Empower Your Company with Platform Partnerships

Although large retailers continue to compete with SMBs for sales, they can also serve as viable resources if they position themselves as partners. The important thing you need to think about is how platform partnerships reflect your brand and empower greater levels of connection to customers.

In the end, it’s all about one thing: your customers and their experience!

Additional Resources

Female holding her smart phone and sitting at a desk with boxes

Insights to Help Your Business

DeliveryDefense Launches on Google Marketplace

Empowering merchants with AI-driven shipping confidence.

Table with laptop and gift boxes with sale tags on table in warehouse. Online ecommerce retail business black friday discounts deals, free shipping. Best buy holiday offers concept storage background.; Shutterstock ID 1832266981; purchase_order: Ted Bruner; job: ; client: ; other:

Insights to Help Your Business

Preparing for Peak Shipping Season 2024: 7 Tips for Success
Here is your guide on how to prepare for peak season for shipping as an e-commerce business in 2024.
Male UPS driver carrying two packages down a flower lined sidewalk

Insights to Help Your Business

The Competitive Edge of Fast Delivery: Why Speed Matters for SMBs

In today’s fast-paced, on-demand economy, consumers expect more than just high-quality products—they demand convenience. Fast delivery has shifted from a perk to a non-negotiable for businesses that want to remain competitive.

Insights to Help Your Business

How InsureShield® Coverage Elevates Healthcare Shipping Protection for UPS® Premier Customers

In healthcare logistics, every shipment carries critical importance. Whether you're sending medical devices, pharmaceuticals, or temperature-sensitive supplies, the risk of delays, damage, or theft can impact both patient care and your bottom line. UPS Healthcare™ Premier customers now have access to enhanced shipping protection through InsureShield Shipping Protection, offering up to $100K in coverage, fast claims processing, and comprehensive solutions for healthcare shipments.

Insights to Help Your Business

What is the Difference Between Shipping and Delivery?

We want to help you improve customer relationships and keep expectations clear with our simple shipping and delivery guide.

Male in a safety vest and hard hat holding a tablet in a warehouse

Insights to Help Your Business

Mastering the Complexities of International Shipping

Protect Your E-commerce Business with InsureShield® Coverage.

eCommerce fraud prevention strategies

Insights to Help Your Business

How Merchants Can Safeguard Themselves from Fraud and Counterfeit Goods

Strategies and tools to combat return fraud and counterfeiting.

Two packages sitting on a welcome mat in front of a door

Insights to Help Your Business

DeliveryDefenseData Transforms E-Commerce Logistics and Reduces Losses

Minimize Losses, Maximize Efficiency – Your Secret Weapon for 2024!

 

Broken plate in damaged cardboard box top view, damaged home delivery unpacking box close up

Insights to Help Your Business

How to Prevent Shipping Damages in E-commerce Deliveries

As an e-commerce business owner, you hold the key to preventing shipping damage. Every shipment you send out carries the potential for damage, and it's in your hands to mitigate this risk. Remember, shipping damage not only costs you money but can also tarnish your hard-earned reputation.

Young woman in yellow jacket sitting alone on bench between trees at beautiful day at park. Golden autumn. Thinking about life. Spending time alone in nature. Peaceful atmosphere. Back view.

Insights to Help Your Business

The Hidden Environmental Cost of Returns: Driving Sustainable Change in eCommerce

Learn more about finding sustainable solutions for managing your eCommerce returns.

Close up of hands closing a box with packing tape

Insights to Help Your Business

Beyond the Refund: How Merchants Can Protect Their Bottom Line from Returns Fraud

Delve into the reasons behind the growing problem of fraudulent return losses and explore potential solutions.

Insights to Help Your Business

Reverse Logistics Jeopardy
Test your knowledge and skills on reverse logistics with our jeopardy game!
Close up of hands placing a label on a package

Insights to Help Your Business

UPS Capital Unveils How Merchants Can Thrive Amid Surge in Global eCommerce

Use these key insights and solutions to enhance your 2024 shipping experience and equip you with the ability to thrive in the rapidly evolving eCommerce landscape.

Female making bead jewelry with tweezers at a desk

Insights to Help Your Business

SMB Shipping Pulse Check Report: How Shipping Experience is Driving CX

Learn how shipping experience is a key component to CX.

Male handing a bottle of wine to a female in a shop

Insights to Help Your Business

Top 3 Ways to Prioritize Customer Experience in the Post-Purchase Journey

Let's dive into each of these trends to understand how they’re shaping the future of customer experience.

Insights to Help Your Business

Technology is Driving the Future of Shipping and the Supply Chain

The shipping industry is transforming

Shipping Challenges Statistics of what challenges AI can solve for

Insights to Help Your Business

Revolutionizing eCommerce:  UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction

Rapid eCommerce growth drives unprecedented shipping challenges

Female on her smartphone with shopping bags on her arms

Insights to Help Your Business

Unlock the Secrets of the Upcoming Holiday Shopping Trends

Welcome to The Ultimate 2023 Holiday Shopping Trends Guide!

Close up of a pharmacist pulling medicine from a pharmacy box

Insights to Help Your Business

eCommerce Healthcare and Delivery: Annual Checkup

Examining the transformative trends shaping the healthcare supply chain in eCommerce.

Female sitting on a couch with her hands in an open box

Insights to Help Your Business

Personalized Shipping Experiences: The Next Frontier for eCommerce Report

Learn what consumers are looking for in an online experience.

Two semi trucks driving down the road.

Insights to Help Your Business

2022 Freight Shipping Survey

Learn about the realities associated with shipping freight straight from the people who do it every day.

Male delivering a box with van doors open showing more boxes

Insights to Help Your Business

2022 Last Mile Report

An exclusive look at same-day delivery risks and rewards.

Woman putting a label on a box in warehouse

Insights to Help Your Business

2022 State of Shipping Study

Prepare for delivery challenges with UPS Capital’s exclusive report.

Female graduates wear black gowns and yellow tassels waiting to attend the commencement ceremony at the university.

Insights to Help Your Business

3 Ways Retailers Can Ace Back-to-School Delivery

Learn how to better understand consumer buying behavior during the back-to-school season.

Warehouse shelves full of boxes

Insights to Help Your Business

Understanding Shipping and Estimated Delivery Dates

Discover the important distinctions between different dates for shipping and receiving packages.

Female wearing an apron and writing on a clipboard with a box in front of her

Insights to Help Your Business

Enhance Your Returns Shipping: Key Lessons from Amazon Prime Day

Learn how to master your returns shipping experience with key insights from Amazon Prime Day. Discover effective strategies to boost customer satisfaction and loyalty.

Airplane wing over land with the sunrise behind it

Insights to Help Your Business

UPS Capital Unveils DeliveryDefense™ Technology

Empowering Merchants with Advanced Data Analytics to Identify High-Risk Deliveries

IntShippingIssues_1440x810

Insights to Help Your Business

Strategies for Global eCommerce Success: Navigating International Shipping and Sustainability

Discover the strategies for navigating international shipping and sustainability.

Hands on a laptop with analysis graphs on the screen

Insights to Help Your Business

Texas Precious Metals
Discover how DeliveryDefense™ Address Confidence elevates Texas Precious Metals shipping game.

Insights to Help Your Business

InsureShield® Shipping Insurance vs. Veeqo: Understanding the Differences

In today's fast paced ecommerce shipping, there are many coverage options to choose from when it comes to protecting your business and your customers. With so much noise out there, it's essential to understand the nuances in what's available so you can rest easy knowing you are leveraging the best coverage option. Amazon's newest shipping software, Veeqo, may seem appealing to the eye but when compared to InsureShield Shipping Insurance - there's really no comparison at all. Read on to learn more:

Manager checking inventory and online orders on a laptop while sitting at a desk in a carpet warehouse with shelves of stock in the background; Shutterstock ID 1414684886; purchase_order: New Web Images; job: ; client: ; other:

Insights to Help Your Business

A Guide for SMBs Navigating Shipping and Delivery Risks

Explore some of the key shipping and delivery risks faced by SMBs and discuss strategies to mitigate them effectively.

Three packages sitting on the porch of a closed business

Insights to Help Your Business

Complete Guide to the Cost of Shipping Insurance

Compare carrier rates and discover the benefits of an InsureShield® policy.

Semi-truck driving down an empty road surrounded by green land

Insights to Help Your Business

4 Ways to Safeguard the Shipping Experience Against Weather Risks

With April being Earth Month and the start of hurricane season prep, it's crucial to begin implementing safeguards against the potential havoc climate risks can wreak on our supply chains.

Close up of hands holding and placing a shipping label on a box

Insights to Help Your Business

What Is Shipping Insurance?

Find out how shipping insurance can help safeguard your business, mitigate risks surrounding packages in transit, and give you that extra peace of mind.

Woman sitting on the couch, opening a box.

Insights to Help Your Business

Consumer Choice at Checkout

A helpful feature in the InsureShield® App for Shopify.

Male sitting on a couch and using a laptop

Insights to Help Your Business

Stay Ahead of the Claims Game

Time-saving tips for a smooth claims process.

UPS Store Associate

Insights to Help Your Business

Transforming Customer Care: The UPS Store Enhances Shipping Protection Experiences

Securing Trust and Nurturing Exceptional Customer Relationships

Semi-truck at a loading dock with pallets of boxes

Insights to Help Your Business

How Much Does Cargo Insurance Cost?

Learn the three main factors driving cargo insurance premiums.

Semi-truck going up a winding road in the countryside

Insights to Help Your Business

Cargo Claims: Your Guide to Cargo Protection

Motor carrier claims can be a challenge if you aren’t adequately protected.

Female holding her glasses and leaning down to look at her laptop

Insights to Help Your Business

Photo Tips for Quick and Efficient Claims

An easy guide for submitting photos to support your claim.

Insights to Help Your Business

Navigating Shipping Claims

Discover the secrets to streamlining your business and learn the keys to navigating a seamless and fast shipping claims experience with InsureShield® Shipping Protection.

Woman sitting on the couch, opening a box.

Insights to Help Your Business

Revolutionizing eCommerce: UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction

Rapid eCommerce growth drives unprecedented shipping challenges

Female pulling a cream knit scarf out of a box

Insights to Help Your Business

Elevating Peace of Mind for SMBs in Shipping

How a positive shipping experience can support your brand.

Male wearing a mask and using a laptop in a warehouse full of boxes

Insights to Help Your Business

Supply Chain Risk Mitigation Tips

Leverage these tips to mitigate your risk.

Male in an apron holding three boxes and his cell phone

Insights to Help Your Business

Risk Management Tips: Inventory Protection

Partner with trusted providers to ensure a better delivery experience.

Female holding her smart phone and sitting at a desk with boxes

Insights to Help Your Business

Worry Less: Customizable Shipping Insurance

Customizable shipping insurance to the rescue.

The UPS Store Associate handing a package to another female.

Insights to Help Your Business

Shipping Claims Done Right Through the Power of Partnership

The UPS Store and UPS Capital join forces to flip customer sentiment

Male truck driver smiling and looking out the window

Insights to Help Your Business

Protecting Your Shipments: Understanding the Difference Between Shipping Insurance and Carrier Liability

Unraveling the secrets of comprehensive coverage and avoiding shipment nightmares.

Semi-truck driving down an empty road surrounded by green land

Insights to Help Your Business

Last Mile Delivery Trends to Get Excited About in 2024

With e-Commerce’s rise in popularity, the last mile has become the most crucial part of the delivery process.

Female taping a box closed in a clothing store

Insights to Help Your Business

Combatting Porch Piracy: Safeguarding Your Packages in the Summer

Insights into summer spending and the battle against porch piracy.

Birds eye view of a package on a table surrounded by other packing tools

Insights to Help Your Business

Easy Shipping Insurance App

Cover Shopify® shipments with the InsureShield® app.

Female opening a cardboard box from her couch

Insights to Help Your Business

How to Strengthen CX by Empowering Customers with Options

Consumers want to be in the driver seat for their delivery experience. See how the InsureShield® app for Shopify® merchants can support a positive post-purchase experience and give customers more control.

Female preparing orders for shipment in a clothing store

Insights to Help Your Business

What are Incoterms and Why Do They Matter?

Understand what terms you are agreeing to before finalizing a contract.

Hands holding a tablet with a online fashion shop on the screen

Insights to Help Your Business

Make the Most of Discount Holidays

Strategies for SMBs to capitalize on the giving season.

Cargo ship full of shipping containers going through turquoise water

Insights to Help Your Business

Out to Sea

Can your business stay afloat if a container goes overboard?

Two packages sitting on a welcome mat in front of a door

Insights to Help Your Business

Protect Shipments from Porch Piracy

InsureShield® shipping insurance has got you covered.

Load More