Insights to Help Your Business
Rapid eCommerce growth drives unprecedented shipping challenges
The astounding growth of eCommerce coupled with a 30% increase in shipping volume over the past two years has introduced significant challenges to merchants, threatening not only their bottom lines but also brand loyalty as they struggle to deliver a premium customer experience.
The Future of Shipping: A Path Paved by Innovation and Personalization Report, commissioned by UPS Capital, uncovers valuable insights into how the rapid growth in eCommerce has influenced merchants’ approach to shipping and explores key trends that are shaping the future of logistics.
Technology is playing an increasingly pivotal role in supply chain and shipping dynamics. Merchants are turning to predictive analytics to monitor delivery performance and optimize their shipping operations.
The Future of Shipping: A Path Paved by Innovation and Personalization Report highlights key areas of concern and offers valuable insights to help merchants enhance their shipping experience. Topics covered in the report include:
The surge in eCommerce has emphasized the importance of shipping for both merchants and consumers alike. The post-purchase journey carries immense weight, influencing customer satisfaction and retention, and ultimately, the overall financial well-being of businesses. As merchants navigate this intricate landscape, effective risk management becomes imperative.
Unless otherwise noted, all statistics used herein are derived from or based on information contained in the The Future of Shipping: A Path Paved by Innovation and Personalization Report, which is based on an independent study conducted by Dynata in December 2023 of 500 eCommerce merchants and 1,000 U.S. consumers.
For more data on post-purchase trends and insight into how merchants can master the shipping experience, get the full report.
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