Whitepapers & Guides
The global last-mile delivery market is projected to surpass $200 billion by 2027, and as eCommerce continues to grow rapidly, businesses face increasing pressure to deliver faster, more efficiently, and with greater transparency—all while controlling costs. Our research reveals that 85% of merchants report that the rising demand for faster delivery has impacted their operations, with 42% experiencing major disruptions.
This growing strain is not just a financial challenge. Although 73% of merchants surveyed covering these losses out-of-pocket due to disputes or lack of insurance, the repercussions extend far beyond the bottom line. Last-mile failures can negatively affect customer trust, brand reputation, and long-term loyalty. Businesses that embrace innovation, transparency, and last-mile operations will not just survive—they’ll thrive in the future of eCommerce logistics.
In this exclusive report, you’ll uncover the key trends and insights, including:
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The biggest challenges consumers face in the last-mile delivery experience
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Why 84% of consumers are more likely to shop with a business that offers personalized shipping options
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How merchants are innovating and investing in technology to manage the last mile effectively
Access Insights and Take Back Control
Get the full report to learn more about:
- Delivery perks that make consumers more likely to purchase
- Why merchants are seeking greater last-mile protection
- The evolution of the last-mile landscape between 2022 and 2025
- Key strategies that include AI-driven logistics, flexible fulfillment, and proactive risk management to help regain control of the last mile.
