Whitepapers & Guides

Delivering Peace of Mind: How Merchants Can Win in the New Era of Shipping

Build trust, reduce risk, and deliver a better post-purchase experience.

As eCommerce evolves, the priorities of shoppers are changing fast. Concerns about porch piracy, delivery issues, and damaged goods are now surpassing worries about cost, and merchants are under pressure to respond. Our latest research reveals that 93% of merchants believe shipping insurance has become more critical due to rising theft and fraud, while 55% of consumers now fear package theft more than high delivery fees.

This new landscape demands a proactive approach. From predictive delivery technology to AI-powered shipment protection, merchants that prioritize transparency, reliability, and security are transforming potential risks into competitive advantages.

In this exclusive report, you’ll uncover the key trends and insights, including:
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    Why porch piracy is reshaping customer expectations, and what merchants can do to prevent loss before it happens.

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    How automation and AI are redefining claims management and delivery visibility to boost efficiency.

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    The growing role of shipping insurance in driving trust, loyalty, and repeat purchases.

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    Key strategies for a secure, seamless delivery experience that meets consumers’ rising standards.

Access Insights and Deliver with Confidence
Download the full report to learn:

  • How real-time tracking has become a must-have for every merchant

  • Why 95% of merchants are expanding personalized shipping options in 2025

  • What’s driving customer loyalty across generations

  • How UPS Capital’s InsureShield® and DeliveryDefense™ solutions help protect revenue, reputation, and relationships

  • Get the insights you need to navigate the future of shipping with confidence.

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