Keep Customers Coming Back, Even When Shipments Go Wrong.

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Keep Customers Coming Back, Even When Shipments Go Wrong.

Of the consumers that have experienced package theft, damage, or loss - 61% hold you, the merchant, responsible.

Protect My Shipments See How it Works

The Retail Risk Reality

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The Retail Risk Reality

Without protection, every shipment is a potential liability:

  • High return rates
  • Customer complaints
  • Lost repeat business

And with 73% of merchants paying out-of-pocket for shipping issues, those liabilities hit your bottom line.

Ship with Confidence. Recover in Days.

How InsureShield® Works for Retailers

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Coverage That Matches Your Business

Multi-carrier, bulk shipments, all transportation modes; covered.

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Fast Claims = Happy Customers

Claims resolved in up to 3 days with proper documentation; average resolution time under 4 days.

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Turn Setbacks into Opportunities

Reimbursements up to invoice value + reshipment costs to keep your brand promise.

Plus, 44% of consumers want customizable shipping preferences. InsureShield Protection
lets you set flexible rules and coverage that fit your business.

Trusted by Brands Like Yours

Case Study

Bridals by Lori
Discover how Bridals by Lori uses InsureShield® shipping insurance to protect their customers' high-value shipments from shipping mishaps like loss or damage.

Case Study

IOIA Inc.
See how Natalya Mills, Founder of nonprofit organization IOIA Inc., uses InsureShield to protect her brand's reputation and quality while maintaining the product integrity of the West African products she partners with local artisans to sell.

Case Study

Proof Ice Cream
See how Proof uses InsureShield® protection for a great customer experience if there’s a meltdown.
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Start Protecting Your Shipments Today

Connect with one of our experts and customize your protection plan.

Trusted Protection. Proven Performance. 

With customizable coverage that goes beyond carrier liability and expert support you can count on,

we're here to help your business deliver with confidence.

Read more Customer Stories Discover the latest Insights

 

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Data is based on an August 2025 survey conducted by Dynata on behalf of UPS Capital of 1,000 U.S. consumers aged 18+.