Insights to Help Your Business
84% of surveyed shoppers want shipping options. Are you giving them the choice?
So how can you delight your customers, even when things go wrong?
By being proactive, not reactive. Offering InsureShield® Shipping Insurance lets you protect every shipment while giving customers the choice to opt in for additional peace of mind at checkout.
And the beauty is: it’s not just plug-and-play protection, it’s a branded experience you control. Here is how InsureShield protection helps elevate your customer experience:
Over 84% of consumers say they’re more likely to shop with a merchant that offers personalized shipping options.
With InsureShield, you can offer elective shipping protection for high-value or perishable goods directly in the cart, empowering customers to protect what matters most (think: electronics, luxury goods, gourmet foods, even healthcare products).
Delight doesn’t end at the point of sale. If something does go wrong, a claims portal that looks and feels like your brand can reinforce trust.
Get the ability to customize your claims experience, so your customer journey feels seamless from start to finish.
When deliveries go sideways, quick resolution matters. InsureShield Protection pays out 97% of claims in 5 days or less*, helping you turn potential frustration into a moment of “wow.”
Whether it's fresh seafood for the family cookout, medical devices, or a limited-edition collector’s item, customers want the option to protect purchases that matter.
In fact, 55% of surveyed consumers say they’re more likely to buy from a brand that offers protection for perishable items. For industries like Food & Beverage, Healthcare, and Luxury, offering this added layer of confidence can significantly boost conversion and repeat purchase rates.
When a customer experiences a shipping issue, they’re often frustrated, disappointed—and on edge. This is your opportunity to be the brand that makes it right.
Imagine this: A customer’s anniversary gift arrives broken. Instead of arguing with a carrier or chasing down a refund, they’re guided through a branded claims portal, receive reimbursement within a few days, and get a free expedited reshipment. They’re wowed—and they’ll remember you, not the mistake.
You’re not just protecting packages. You’re protecting moments.