Insights to Help Your Business

Worry Less: Customizable Shipping Insurance

Customizable shipping insurance to the rescue.

Female holding her smart phone and sitting at a desk with boxes

What’s the story: Worry less about your customer’s experience with a lost or damaged package with customizable shipping insurance.

Why it matters: Whether you are responsible or not, customers will look to you, the merchant, to help right the wrong when they have issues with a shipment.

Losing a customer, shipment or revenue is never a good feeling, especially for small- to medium-sized businesses. What can be even more frustrating is when these things happen through no fault of your own. Shipment delays, delivery difficulties, improper handling and mis-deliveries can result from issues with the mailing and shipping companies. But, when the package does not have shipping or order protection, these companies can turn a blind eye to the problem. This sends the customer back to you looking for an answer.

Customer Self-Service
When customers can elect to add protection to orders at checkout, it creates a good situation for them and merchants alike in the event of loss, porch piracy or damage. According to a recent report, 65% of consumers surveyed wanted the option to add shipping insurance themselves for specific online orders.

Flexible Shipping Insurance Options
The InsureShield® App for Shopify allows merchants to set rules or preferences for coverage to protect all, or some, of their Shopify® orders based on order value, SKU or geography. Plus, the app’s flexible checkout cart protection gives consumers more control of their shipping experience. For around 1% of the value of the goods, consumers can elect protection at cart checkout for their order. In the event the customer doesn’t elect protection, merchants can set a rule to cover shipments just in case.

Confidently Reship Goods
The option to provide shipping insurance helps merchants feel comfortable reshipping goods or reimbursing customers. A loss is turned into a win when customers get their goods or a credit and merchants aren’t out-of-pocket for lost or damaged shipments.

If you’re on Shopify, let us know. We’re here to help.

Additional Resources

Semi-truck driving down an empty road surrounded by green land

Insights to Help Your Business

4 Ways to Safeguard the Shipping Experience Against Weather Risks
With April being Earth Month and the start of hurricane season prep, it's crucial to begin implementing safeguards against the potential havoc climate risks can wreak on our supply chains.
Close up of hands holding and placing a shipping label on a box

Insights to Help Your Business

What Is Shipping Insurance?
Find out how shipping insurance can help safeguard your business, mitigate risks surrounding packages in transit, and give you that extra peace of mind.
Hands on a laptop with analysis graphs on the screen

Insights to Help Your Business

Texas Precious Metals
Discover how DeliveryDefense™ Address Confidence elevates Texas Precious Metals shipping game.
Airplane wing over land with the sunrise behind it

Insights to Help Your Business

Identify High-Risk Deliveries with Delivery Defense™
Empowering Merchants with Advanced Data Analytics to Identify High-Risk Deliveries.
Woman sitting on the couch, opening a box.

Insights to Help Your Business

Consumer Choice at Checkout
A helpful feature in the InsureShield® App for Shopify.
UPS Store Associate

Insights to Help Your Business

Transforming Customer Care through The UPS Store®
Through UPS Capital® shipping protection programs in place at The UPS Store®, lost package claims are typically resolved quickly and most claimants are reimbursed within a few days.
Semi-truck at a loading dock with pallets of boxes

Insights to Help Your Business

How Much Does Cargo Insurance Cost?
Learn the three main factors driving cargo insurance premiums.
Male sitting on a couch and using a laptop

Insights to Help Your Business

Stay Ahead of the Claims Game
Time-saving tips for a smooth claims process.
Semi-truck going up a winding road in the countryside

Insights to Help Your Business

Cargo Claims: Your Guide to Cargo Protection
Motor carrier claims can be a challenge if you aren’t adequately protected.
Female holding her glasses and leaning down to look at her laptop

Insights to Help Your Business

Photo Tips for Quick and Efficient Claims
An easy guide for submitting photos to support your claim.

Insights to Help Your Business

Navigating Shipping Claims
Discover the secrets to streamlining your business and learn the keys to navigating a seamless and fast shipping claims experience with InsureShield® Shipping Protection.
Male handing a bottle of wine to a female in a shop

Insights to Help Your Business

Top 3 Ways to Prioritize Customer Experience in the Post-Purchase Journey
Merchants are adopting innovative strategies to enhance customer loyalty and satisfaction even after a sale is complete, such as offering incentivized loyalty programs, customized shipping options, and streamlined returns processes.
Two packages sitting on a welcome mat in front of a door

Insights to Help Your Business

DeliveryDefense™ Data Transforms E-Commerce Logistics
InsureShield® Shipping Protection by UPS Capital introduces the transformative power of DeliveryDefense™ Address Confidence, revolutionizing how businesses tackle post-delivery challenges.

Insights to Help Your Business

Technology is Driving the Future of Shipping and the Supply Chain
With eCommerce sales predicted to increase by more than 10% annually from 2024 to 2027, small and medium-sized businesses (SMBs) are realizing the true cost of errors in the post-purchase journey.
Female on her smartphone with shopping bags on her arms

Insights to Help Your Business

Revolutionizing eCommerce: UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction
Uncover valuable insights into how the rapid growth in eCommerce has influenced merchants’ approach to shipping and explores key trends that are shaping the future of logistics.
Woman sitting on the couch, opening a box.

Insights to Help Your Business

Revolutionizing eCommerce: UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction
Revolutionizing eCommerce: UPS Capital Unveils AI-Driven Future of Shipping and Customer Satisfaction
Female pulling a cream knit scarf out of a box

Insights to Help Your Business

Elevating Peace of Mind for SMBs in Shipping
How a positive shipping experience can support your brand.
Male wearing a mask and using a laptop in a warehouse full of boxes

Insights to Help Your Business

Supply Chain Risk Mitigation Tips
Leverage these tips to mitigate your risk.
Male in an apron holding three boxes and his cell phone

Insights to Help Your Business

Risk Management Tips: Inventory Protection
Partner with trusted providers to ensure a better delivery experience.
The UPS Store Associate handing a package to another female.

Insights to Help Your Business

Shipping Claims Done Right
In a groundbreaking collaboration, The UPS Store® and UPS Capital Insurance Agency have reimagined the way shipping claims are handled—giving customers an optimized digital post-shipping experience.
Female on her smartphone with shopping bags on her arms

Insights to Help Your Business

Holiday Shipping Trends 2023
Discover the indispensable strategies and insights that will elevate your holiday shipping experience, ensuring a seamless and successful peak season for your business.
Male truck driver smiling and looking out the window

Insights to Help Your Business

Shipping Insurance and Carrier Liability
Unraveling the Secrets of Comprehensive Coverage and Avoiding Shipment Nightmares.
Semi-truck driving down an empty road surrounded by green land

Insights to Help Your Business

Last Mile Delivery Trends
With e-Commerce’s rise in popularity, the last mile has become the most crucial part of the delivery process.
Close up of a pharmacist pulling medicine from a pharmacy box

Insights to Help Your Business

Healthcare and Delivery: Annual Checkup
Examining the transformative trends shaping the healthcare supply chain in eCommerce.
Female taping a box closed in a clothing store

Insights to Help Your Business

Combatting Porch Piracy in the Summer
Insights into Summer spending and the battle against porch piracy.
Birds eye view of a package on a table surrounded by other packing tools

Insights to Help Your Business

Easy Shipping Insurance App
Cover Shopify® orders with the InsureShield® app.
Female opening a cardboard box from her couch

Insights to Help Your Business

How to Strengthen CX
Consumers want to be in the driver seat for their delivery experience. See how the InsureShield app for Shopify merchants can support a positive post-purchase experience and give customers more control.
Female sitting on a couch with her hand in an open box

Insights to Help Your Business

Holiday Tips for Businesses
Capitalize on the opportunities of the season.
Female making bead jewelry with tweezers at a desk

Insights to Help Your Business

SMB Shipping Pulse Check
Learn how shipping experience is a key component to CX.
Female preparing orders for shipment in a clothing store

Insights to Help Your Business

Incoterms Explained
Understand what terms you are agreeing to before finalizing a contract.
Hands holding a tablet with a online fashion shop on the screen

Insights to Help Your Business

Make the Most of Discount Holidays
Strategies for SMBs to capitalize on the giving season.
Female sitting on a couch with her hands in an open box

Insights to Help Your Business

Personalized Shipping Experiences Report
Learn what consumers are looking for in an online experience.
Cargo ship full of shipping containers going through turquoise water

Insights to Help Your Business

Risk of Goods Lost at Sea
Can your business stay afloat if a container goes overboard?
Two packages sitting on a welcome mat in front of a door

Insights to Help Your Business

Protect Shipments from Porch Piracy
InsureShield® shipping insurance has got you covered.
Male delivering a box with van doors open showing more boxes

Insights to Help Your Business

2022 Last Mile Report
An exclusive look at same-day delivery risks and rewards.
Two semi trucks driving down the road.

Insights to Help Your Business

2022 Freight Shipping Survey
Learn about the realities associated with shipping freight straight from the people who do it every day.
Woman putting a label on a box in warehouse

Insights to Help Your Business

2022 State of Shipping Study
Prepare for delivery challenges with UPS Capital’s exclusive report.
Load More