Beyond Expectations: SunJoy’s Path to Exceptional Shipping

Leading the Promotional Products Industry Through Address Confidence Scoring

The Challenge

Protecting quality goods in transit

In the last three years, SunJoy experienced remarkable growth driven by the eCommerce boom and their commitment to delivering world-class service. Focusing on branded technology products, they quickly recognized the need for a robust shipping solution to protect their growing business from potential shipping mishaps.

Established in 2007, SunJoy reigns as a leader in promotional products, offering top-tier tech, golf accessories, and drinkware. From concept to manufacturing and delivery, SunJoy sets industry standards as a one-stop solution, pushing for exceptional customer experiences.

Prior to integrating DeliveryDefense Address Confidence, disputes over lost orders bogged down SunJoy’s claims department, which consumed valuable time and resources, impacted their bottom line, and posed a threat to their reputation for stellar service. With soaring eCommerce sales, the stakes were higher than ever to find a solution that would align with their shipping needs and maintain their outstanding customer experience.

The Solution

Unlocked efficiency and enhanced customer experience with address confidence scores

SunJoy sought to enhance their post-purchase experience with DeliveryDefense™ Address Confidence, an AI-powered tool that uses enriched delivery data to help businesses predict delivery outcomes before a shipping label is even created. In just one day, they were able to easily integrate the DeliveryDefense Address Confidence API into their order management system between the order fulfillment and order intake processes. Armed with insight into over 130 million US addresses, they began to make informed shipping decisions to help improve their delivery success rates.

Using address confidence scores ranging from 100 – 1,000 with 1000 indicating high confidence, SunJoy is empowered to proactively assess risk and streamline their internal processes to increase higher chains of command for at-risk shipments. Addresses scoring under 700 trigger a validation process by SunJoy’s dedicated customer support team to confirm that the order is valid. This meticulous vetting process fortifies the delivery chain by implementing precautions, such as adding mandatory signatures or redirecting shipments to secure UPS Access Point® locations.

Within the initial three months of using DeliveryDefense Address Confidence, SunJoy conducted over 34,000 address searches, revealing that 4.2% of those addresses scored under 700, indicating a 16x higher likelihood of loss compared to higher scores. Notably, 260 addresses scored under 300, presenting a 21x higher risk of an unsuccessful delivery.

The Result

Building customer trust and loyalty through partnership

By collaborating with a partner whose values aligned seamlessly with their own, SunJoy ensured that their dedication to unparalleled customer experiences extended to the resolution of shipping mishaps, bolstering their position as a reliable industry leader. DeliveryDefense Address Confidence provided them insights into delivery data that they never had before. In just a short time, SunJoy discovered that over 4% of their searched addresses scored under 700, prompting quick implementation new internal processes to prevent potential post-shipment mishaps.

Leveraging DeliveryDefense Address Confidence helps SunJoy reduce up to 35% of their losses by alerting them of high-risk deliveries and giving them the opportunity to redirect shipments to a safer location, add adult signature required, or leverage UPS Access Point locations.

SunJoy’s integration with DeliveryDefense Address Confidence solidified their commitment to delivering exceptional customer experience while proactively managing shipping risks. In a competitive industry, their dedication to reliable shipping helps to secure seamless experiences, setting the stage for continued growth. 

Additional Customer Stories

leather brush and polish

Customer Stories

SunJoy Case Study
Established in 2007, SunJoy reigns as a leader in promotional products, offering top-tier tech, golf accessories, and drinkware. From concept, to manufacturing and delivery, SunJoy sets industry standards as a one-stop solution, pushing for exceptional customer experiences.
leather brush and polish

Customer Stories

Leather Spa Case Study
Read more to learn how Leather Spa leverages InsureShield Shipping Insurance.
Semi truck on fire on the side of the highway.

Customer Stories

Argus Group Case Study
Cargo insurance saves Argus Group from million-dollar loss.
Male and female giving a new orange bike to their son

Customer Stories

AfterShip Case Study
UPS Capital helps AfterShip’s retailers and DTC brands recover when there’s a loss or damage.
Red Jeep without doors parked on beach with surfboard attached to roof

Customer Stories

RAE Solutions Case Study
Consumer-elected protection provides peace of mind for company and its growing customer base.
Multiple containers of Proof Blackberry Moonshine ice cream

Customer Stories

Proof Case Study
Perishable coverage protects Proof Alcohol Ice Cream’s shipments.
Brightly colored clove polyps coral in the Pacific East

Customer Stories

Pacific East Aquaculture Case Study
Insuring Pacific East Aquaculture’s high-value coral.
Someone's hand using a touchscreen laptop.

Customer Stories

Made PC Case Study
Automated solutions protect Made PC’s high-tech hardware while eliminating shipping headaches.
All white loft bathroom with a large plant and tub

Customer Stories

JCR Distributors Case Study
InsureShield® shipping insurance puts an end to JCR Distributors’ declared-value claims battle.
Person riding a bike down a road test

Customer Stories

BikeFlights Case Study
InsureShield® Connect simplifies shipping claims process, saving time and money.
Male wearing a safety vest standing in a warehouse with arms folded

Customer Stories

Freight Club Case Study
UPS Capital gives shipping platform Freight Club customer service benefits.
Electronics store with a variety of items

Customer Stories

DataVision Case Study
DataVision streamlines high-volume shipping operations by integrating insurance.
Airplane wing over land with the sunrise behind it

Customer Stories

Zenith Aviation Case Study
All-risk cargo insurance helps Zenith Aviation, Inc. soar.
Load More

Protect Your Shipments 

Learn more about InsureShield® shipping insurance.